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Havva Kahraman İLETİŞİM & ÇATIŞMA YÖNETİMİ
  • Toplam 3 ay Eğitim Süresi
  • Program Boyunca Kitap Desteği
  • %98 Sınav Başarı Oranı
  • Mobil, Tablet ve Masaüstünden Erişim
İLETİŞİM & ÇATIŞMA YÖNETİMİ
Kurs İçeriği
İLETİŞİM & ÇATIŞMA YÖNETİMİ

İçerik:

• İletişim Nedir? İletişimin Unsurları ve Türleri
• Etkili İletişim ve İlişki Kurma
• İletişim Yanlışları ve Sonuçları
• Aktif Dinleme ve Geri Bildirim
• Etkin Geri Bildirim Alma ve Verme
• Duyguları Yönetme
• Uygulama (Role-play & Aksiyon planı hazırlama)

Yüz yüze 1 tam gün * 8 saat
Zoom / online – 6 saat
Havva Kahraman / Kurumsal Eğitmen ve Koç
• 14 years’ experience in Human Resources in different industries as marketing, advertising and media, import &
export, pharmaceuticals, banking & finance, manufacturing, FMCG.
• Worked in global companies as part of international HR teams.
• Experienced in remote & hybrid work environment.
• Experienced in all HR functions as leader / individual contributor including but not limited to building HR strategy,
talent acquisition, talent management, employee engagement, compensation & benefits, performance
management, career development, organizational development, disciplinary process, employee relations, HR
policy development and management, leadership development programs and change management etc.
• Developed HR processes from scratch when needed.
• Professional Coach, certified by ICF.
• Trained as an assessor to lead assessment center and development center processes for external hirings and
internal talent management.

EXPERIENCE
Freelance Recruiter & Human Resources Consultant, Professional Coach (09.2023 - Present)
• Freelance HR Consulting on your projects including:
- Recruitment for all levels, in compliance with your company culture and your talent acquisition strategy
- Building up your people strategy
- Building up HR policy and processes
- Talent acquisition
- Onboarding & offboarding
- Talent management, career management and succession planning
- HR analytics
- Employee engagement & retention
- Performance management and performance development
- Change management
- Internal & external HR communications, employer branding
Mechem S.A (Privately-owned Swiss base metal products trading company)
Group Human Resources Director (03.2022 – 08.2023)
• Managing end-to-end HR processes of all companies within the group, located in Switzerland and Turkey
• Developing common HR solutions to address different business priorities of each group company and acting as
a partner of senior management in formulating, initiating, developing and implementing HR Strategies and
Policies
• Business partnering with the Executive Team in all HR related fields
• Development and improvement of the talent & performance management systems
• Responsible for formulating policies and developing new projects to enhance employment engagement and
recruitment activities
• Responsible for the preparation of annual HR Budget and implementing the overall salary systems as well as the
company’s benefit program i.e. salary structure, benefit plans, bonus schemes
• Ensures that the day-to-day human resources activities are in place and in compliance with corporate and local
laws i.e. Labor Law
dentsu International, (multinational media and digital marketing communications company)
HR Director (03.2021 – 10.2021)
• Managed end to end HR processes of Turkey organization with 4 direct reports.
• Additional responsibility of leading corporate communication and social impact department within the
organization.
McCann Worldgroup, (American global advertising agency network)
HR Manager (02.2019 – 03.2021)
• Responsible for all functions of the agencies within the group (McCann Istanbul, Universal McCann, PromoQube,
Weber Shandwick) human resources management including performance management, learning & development,
recruitment, compensation & benefits.
• Managed the Talent Management and Career Development process.
• Participated in the development and implementation of new HR policies and procedures according to relevant
labor law and policy guidelines and ensures the correct application of corporate policies.
• Provided advice and counsel to managers and employees on various issues including the interpretation of HR
policies and procedures.
• Participated in the development, implementation, communication, and administration of multiple HR programs
and/or activities.
Eli Lilly and Company, (American pharmaceutical company)
Senior HR Associate (07.2012 – 01.2019)
Acted as HR Business Partner, responsible of the following tasks within different timelines during more than 6
years at Lilly: Compensation and benefits, Recruitment and selection, Disciplinary and performance management,
Career management & talent management, Employee relations & employee engagement, HR Investigations (Fact
Gathering process), External HR communications, Employer branding, Expat management, Organizational changes,
Work Health and Safety; (Works as affiliate representative of company's health and safety program).
Several Projects delivered;
• Design and launch of Lilly MT Program “Star’t” for the first time at Lilly Turkey (2016),
• Design of flexible benefits program for the first time at the affiliate level, leading change management (2017),
• Launch of new global Reward Program “Inspire” at the affiliate level, leads the project from A to Z within the
affiliate (2016-2017),
• Launch of new performance management system “myPM” at the affiliate level, including the translations and
testing of the tool, and education to line managers and all employees (2014),
• Launch and implementation of new ATS tool (2xB- brassring) at the affiliate level (2013-2014),
• Actively participated different projects at the regional level such as Social Recruiting, Collision Reduction,
Renewing Retention Program etc.
Yapı Kredi Bank (one of the first nationwide commercial banks in Turkey, is the 4th largest publicly owned bank)
Head Office Career Management Specialist (07.2010 - 06.2012)
• Regarding Business Units at Head Office;
• Actively participated in recruitment or transfer processes of internal / external candidates for vacant positions,
• Evaluated the promotion requests delivered by Business Units regarding HR criteria & coordinating promotion
processes,
• Actively participated in organizational change processes of Business Units,
• Managed career management processes and consulting the employees on HR related issues,
• Coordinated resignation, retirement, and termination processes,
• Made exit interviews and reporting the consolidated results to the top managers of Business Units,
• Made one-to-one employee interviews and preparing action plans.
B’iota Laboratories, Istanbul, Turkey (12.2009 - 06.2010)
Human Resources Trainee
Supported HR department on all daily HR processes.
EDUCATION
Sabanci University, Istanbul, Turkey
Bachelor’s Degree in Social and Political Sciences, Honor Scholarship (100%)
SKILLS
Language: Turkish (native), English (advanced), Italian (pre-intermediate)
Computer: MS Office Programs (advanced)
HOBBIES
Blogging and podcasting, reading, travelling, creative writing.


Gerekli Dosyalar
Eğitim Hakkındaki Görüşler
Emir Han Gezer 15.04.2020 - 17:23
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